Design, implement, and oversee customer programs and projects, managing all phases from initiation to completion.
Plan, execute, control, and review project delivery to meet customer commitments, ensuring thorough project documentation and adherence to management processes.
Respond promptly and decisively to client needs, actively managing expectations.
Establish and nurture strong customer relationships, acting as the primary liaison with internal departments (sales, engineering, manufacturing, quality, shipping) and ensuring high-quality customer support.
Facilitate communication with clients on product-related issues, engineering changes, and Bill of Materials (BOM) updates, while providing regular project status updates and reports.
Conduct cost analysis studies and offer accurate product quotations, supporting cost-effectiveness and budget management.
Develop and implement programs aimed at improving cost-efficiency,...