About the job 6404 - Customer Service Officer

Job Title: Senior Customer Service Executive

Company Overview:
This leading manufacturing company specializes in precision engineering and innovative technology solutions for various industries. They are seeking a Senior Customer Service Executive to lead and enhance customer service operations, ensuring the highest level of satisfaction and client relationship management.

Job Responsibilities:

• Lead and manage the customer service team, ensuring efficient handling of customer inquiries, orders, and complaints.
• Build strong relationships with key clients by understanding their needs and providing prompt, professional service.
• Coordinate with internal departments such as sales, production, and logistics to ensure timely delivery and issue resolution.
• Monitor customer service KPIs, identifying areas for improvement in customer satisfaction a...