**Company Description**
**Job Description** Responsibilities**:
- Take new cases and follow up on all active cases
- Case documentation
- Ensure escalated cases are getting traction
- Check mailbox to ensure that:
- Previous cases are not reopen/ reopen if needed
- Attend weekly meeting with a Team Lead to reinforce important topics, processes updates and other topics
- Attend workshops and Q&A sessions if needed
- Participate in Pilots
- Update all trackers requested by the Team Leads
**Qualifications** Requirements**:
- Must be highly innovative, solution-oriented and can follow through with the customers until their concerns are resolved.
- Experience on Exchange Online
- Experience on SharePoint Online
- Managing and troubleshooting Skype for Business Online, Teams and OneDrive
- Experience with DirectSyn (AD Connect) setup and configuration
- Experience with DNS and how to set up
- Knowledge on ADFS
- Basic knowledge on Powe...