Position: Account Manager

Location: South Africa (Remote)

Working Hours: M-F EST Time Zone

Employment Type: Full-Time

Type of contract: Independent contractor

Scope of the role:

We’re looking for a client-facing Account Manager to own relationships with Tik Tok Shop clients. You’ll be the primary contact for communication, alignment, and overall client health while collaborating closely with our internal execution teams to deliver results. This role is all about clarity, consistency, and strategic stewardship.

Responsibilities: Serve as the main point of contact for an assigned portfolio of clients. Lead day-to-day communication through Slack, email, and scheduled calls. Manage onboarding, goal-setting, and expectation alignment. Convert client goals into actionable tasks for internal Tik Tok Shop and execution teams. Deliver regular performance updates, insights, and status reports. Identify risks early and surface oppo...