Develop and monitor dealer aftersales (service) 4W operations to maximize customer satisfaction, productivity, and target achievement.

Responsibilities

• Drive dealer aftersales (service) operations (business, processes, and HR) to maximize customer satisfaction, productivity, and target achievement.
• Monitor dealer after-sales (service) Kalimantan regional official workshop performance across Kalimantan.
• Evaluate compliance with Service Quality Standards (SQS).
• Plan and develop the authorized Suzuki workshop network.

Qualifications

• Education: Bachelor’s degree (S1) in Mechanical Engineering, Industrial Engineering, Management, or Business Administration.
• Experience: Min.1–2 years of experience in the automotive industry is highly preferred.

Required Skills

• Knowledge of digital marketing and auditing processes...