Position: Customer Success Manager Job Type: Full-Time - 100% remote Working hours: US Timezone (PST)

About the Role: Our client is a mission-driven beauty brand that believes beauty goes beyond skin deep. They specialize in creating high-performance, vegan, and 100% cruelty‑free makeup and skincare products. For every product purchased, a portion is donated to support communities in need, aligning with their core commitment to helping others thrive. Their mission is to empower customers not only through exceptional products but also through outstanding, compassionate support.

As the Customer Success Manager, you’ll oversee a team of 20+ customer experience specialists dedicated to delivering world‑class support and creating meaningful connections with our customers. You’ll be responsible for developing strategies to optimize team performance, streamline processes, and ensure every customer interaction reflects our brand’s mission of compassion, empowerment, and e...