**Job Overview:**

Check-in/out hotel guests in a timely manner and professional manner; process all payments according to established procedures.

**Duties and Responsibilities:**

Welcome guest in a friendly, prompt and professional manner. Answer phones in a prompt and courteous manner

Register guests, issue room keys, provide information on hotel services and room locations

Up-sell rooms where possible to maximize hotel revenue

Accurately process all cash/credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank

Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

Respond appropriately to guest complaints. Make appropriate service recovery gestures in order to ensure total guest satisfaction