2nd Line Support Engineer (MSP)

Location: London
Salary: £32,000 - £37,000 per annum
Job Type: Full-Time, Permanent

About the Role

We are currently seeking an experienced and motivated 2nd Line Support Engineer to join a growing Managed Service Provider (MSP) based in London. This is an excellent opportunity for a skilled IT professional looking to further develop their technical expertise within a fast-paced and customer-focused environment.

As a 2nd Line Support Engineer, you will be responsible for providing remote and onsite technical support to a diverse client base, troubleshooting complex IT issues, and assisting with project work and infrastructure improvements.

Key Responsibilities

Provide 2nd line technical support to a wide range of SME and corporate clients.
Diagnose and resolve hardware, software, networking, and Microsoft-related issues.
Escalate and collaborate with 3rd line engineers where necessary.
Manage and ...