2nd line support

Permanent - Hybrid

On behalf of a key client we are looking for a 2nd Line Engineer to join an established Bristol-based team known for its strong engineering discipline and high-quality service.

If you want a role where you aren't just a ticket-closer but a mentor and a key contributor to technical processes, this is for you.

The Role

As a Tier-2 escalation engineer, you will own the resolution of complex issues that go beyond the initial support desk. You'll be working within a modern tech stack (Microsoft 365, Azure, Intune, and high-level networking) to support a diverse SME customer base.

Key responsibilities include:

Technical Escalations: Resolving complex issues across M365 (Exchange, SharePoint, Teams), Intune, and Entra ID.
Infrastructure & Networking: Troubleshooting firewall rules, VPNs, VLANs, and hybrid identity setups.
Mentorship: Supporting 1st line and apprentice engineers through pair-trouble...