1st Line Service Desk Engineer

Be the first line of support in a fast-paced MSP environment, solving real client problems daily

Cape Town (Gardens) | R25,000 – R30,000 per month

About Our Client

A well-established Managed Service Provider (MSP) delivering responsive and professional IT support to a diverse client base. Known for combining technical expertise with excellent customer service, they focus on proactive solutions and long-term relationships. Based in Gardens, Cape Town, the team values initiative, quality, and accountability.

The Role: 1st Line Service Desk Engineer

This role is the frontline of IT support, responsible for handling incoming support tickets via phone and email, and resolving or escalating technical issues as needed. Youll deliver high-quality remote troubleshooting, user account management, and technical assistance for both software and hardware environments. A key part of the job is owning tickets fro...