About the Company

Our customer is a multinational IT consultancy firm (Microsoft Solutions Partner). Currently they are establishing an IT hub in Valencia to provide support to their international corporate clients.

Description of the position

We’re looking for several 2nd level support Engineers for its integral operations in Valencia. They will be responsible for 2nd level support specialized on Microsoft Workplace solutions.

Working Experience

Min 4 years of proven experience in 2nd level workplace support or a similar role. Very good knowledge of Windows 11, Microsoft 365, and End-User Support services.

Soft skills

Strong quality and service orientation, structured and independent working style. Enjoyment of customer contact, professional appearance, and quick comprehension. Team player with motivation to work in a dynamic environment.

Key Responsibilities

• Handling and resolving 2nd-level tickets in...