The Digital Ambassador is a key client-facing role responsible for enhancing the customer's experience through proactive assistance and guiding them towards digital solutions. The Digital Ambassador will play a crucial role in promoting digital adoption and cashless transactions, thereby improving efficiency and customer satisfaction.

• Provide prompt and courteous assistance to customers with general inquiries regarding banking services, products, and digital platforms.
• Guide customers through self-service options available on digital channels (e.g., mobile banking app, online banking portal, ATMs).
• Troubleshoot common digital banking issues and provide immediate solutions or escalates complex issues to the appropriate department.

• Proactively engage with customers to understand their banking needs and identify opp...