Description

The Delivery Operations role in a Business Process Outsourcing (BPO) company ensures seamless execution of client services, meeting operational objectives, and delivering high-quality customer experiences. This role involves overseeing daily operations, managing resources, and maintaining performance standards to align with company and client goals.

Key Responsibilities:

• Operational Management:
  • Oversee end-to-end service delivery processes, ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and client expectations.
  • Monitor and manage day-to-day operations, including workflow management, quality assurance, and escalations.
• Team Leadership & Development:
  • Lead, mentor, and develop teams to ensure optimal performance and continuous growth.
  • Conduct regular performance reviews and provide coaching to improve team pro...