Position Overview

The Client Liaison is the dedicated relationship custodian for all clients across the Hair Transplant Clinic and Aesthetics Practice. This role is responsible for ensuring every client feels valued, supported, and continuously connected to the practice throughout their treatment journey.

The successful candidate will drive client retention, post-procedure care compliance, and revenue growth through exceptional relationship-building, proactive communication, and consultative sales. This is not a traditional reception role. It is a high-impact position operating at the intersection of client experience, clinical communication, and business growth.

Key Responsibilities

Client Journey Management

• Serve as the primary point of contact for clients from initial enquiry through the full duration of their treatment journey.
• Conduct warm and professional pre-appointment calls, WhatsApp messages, and follow-ups t...