Job Title: 1st Line Support Technician

Benefits

• Private Medical
• Pension
• 25 days annual leave
• Gym Membership
• Cycle to Work Scheme
• Employee Assistance Programme

Working Hours

Shift pattern between 0800 and 1745

What to wear

Smart casual

The Role

You will provide support to our customers across a range of technologies and setups. Whether it’s over the phone, through remote assistance, or on-site at customer offices, you’ll handle each case efficiently and professionally, showcasing excellent customer service skills. Within the business, you will play an instrumental part in providing IT support to over 5,000 end users. Our team operates within the framework of ISO‑accredited policies, priding ourselves on ensuring excellence is our standard and continually seeking improvements. As part of the role, we operate a shift schedule that offers flexibili...