Position Overview
First Line Support Engineer - Hybrid (2 p/w days in the office - post training).
What’s this role about?
- As a 1st line engineer, you will assist in proactively managing and troubleshooting issues for the end customers of our MSP partners. Using your analytical skills to efficiently problem-solve within our fast-paced environment, you will work with your team to provide market-leading technical support.
- MSP experience would be a bonus, if not, an IT Helpdesk / remote support background is a big plus. Strong communication skills are a must.
What will I get up to day to day?
You will be responsible for delivering 1st line IT support services to the customer base of our MSP partners while escalating issues requiring more senior resources to a suitable engineer.
Your everyday focus will include: