We are looking for a motivated and customer-focused 1st Line Support Engineer to join our growing IT support team.

This role is ideal for someone who enjoys problem-solving, working with technology, and delivering excellent customer service in a fast-paced professional environment. You will act as the first point of contact for technical support queries, assisting users with day-to-day IT issues while ensuring a high standard of support and communication.

The successful candidate will play an important role in supporting business operations by providing efficient and timely technical assistance across hardware, software, and systems.

Key Responsibilities

· Provide 1st line technical support to internal users via phone, email, and ticketing systems

· Log, categorise, prioritise, and manage support tickets accurately

· Troubleshoot and resolve common IT issues relating to:

o Windows operating systems

o Microsoft 3...