Job Description: 1st Line Support Engineer

Company: Netsense – IT Simplified

Location: Burgess Hill, West Sussex

Clearance Requirement: Must be eligible for and able to obtain UK Eyes Only (SC/DV) Security Clearance.

The Role

At NetSense, we live by our motto: IT Simplified. We’re looking for a 1st Line Support Engineer who is as good with people as they are with PCs. You are the face (and voice) of our technical team, acting as the first point of contact for clients who need their technology to just work.

Because we support high-security environments, this role requires a high level of trust and the ability to handle sensitive data.

What You’ll Be Doing

* Front-Line Defense: Act as the initial point of contact for all incoming technical queries via phone, email, and chat.

* Triage & Troubleshooting: Diagnose and resolve basic hardware and software issues (Windows/Mac, Office 365, connectivity, and peripherals).
...