Job Title: 1st Line Network Technician

Location: Ahmedabad, Gujarat

Shift timing: 4 days on 4 days off, 2x day shift 9:00 AM to 9:00 PM, followed by 2x night shift 9:00 AM to 9:00 PM IST

Overall purpose of the job:

Running of the Service Desk providing client support with a focus on providing a high level of customer service.

Key responsibilities for this job:

• First line support handling customer enquiries and support issues using our ticketing system
• Proactive network monitoring of alarms and traps for our customers via our monitoring tools
• Troubleshooting circuit faults and working with carriers to achieve fault resolution
• Driving fault resolution to ensure SLA’s are not breached
• Ensure issues are handled effectively by following our SLA Guidelines
• Escalation of faults/outages in ...