1st Line IT Support Analyst

6-month contract | £24 per hour | Inside IR35 | Hybrid – Guildford

We’re representing a well-run, technically credible organisation looking to bring in a solid 1st Line Support Analyst to keep the wheels turning on their service desk.

This isn’t a “log it and pass it on” environment. You’ll be expected to think, troubleshoot properly, and resolve what you can before escalating. If you like being hands-on and actually fixing things, you’ll be in your element here.

The Role

You’ll sit within the IT Service Desk team, acting as the first point of contact for users across multiple sites. Calls, emails, walk-ups — you’ll handle the lot.

Day to day, you’ll be:

* Taking ownership of incoming incidents and requests — not just logging and moving on

* Diagnosing issues across Windows environments and Microsoft 365 tools

* Fixing what you can at first touch, escalating only when it makes sense

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