12 - Customer Focused Team Director 1 Date: Jan 6, 2026 General Overview Functional Area: OPS - Operations Career Stream: CPM - Customer Program Management Role: Director 1 Job Title: Customer Focused Team Director 1 Job Code: DR1-OPS-CFT Band: Level 12 Direct/Indirect Indicator: Indirect Summary This job is the first Director level. Provides direct and indirect supervision to subordinate managers and employees performing highly specialized roles in a major function or division/department within medium to large sites. Work requires investigating and resolving a wide variety of highly unusual conditions that carry long-term implications. Requires developing new strategies, policies, practices, methods, programs or techniques and utilizing them to analyze and interpret difficult problems or situations and/or establishing new strategic direction that is site or multi-site specific. Participates with other senior managers to establish strategic plans and objectives. Has overall responsibil...