Position Overview

Perform a variety of customer service duties to support FXF Mexico operations, responds to customer's needs including scheduling of pick-ups, service information, tracing of shipments, identification of problems and resolution through available information or transfer to source.

Essential Job Duties/Responsibilities

• Answer call center customer inquiries on service features, delivery and pick-up operational procedures, payment processes, ensuring maximum sensitivity and responsiveness to customer needs, issues, and requirements.
• Provide current shipment information and basic follow-up activity available in computer systems.
• Initiates pick-up, delivery, shipment research, rate quotes, and exception requests.
• Assists and/or resolve customer complaints.
• Provides customer service using FedEx phraseology proactively to produce 100% customer satisfaction at the end of every transaction.
• Comply w...