Develop and track key performance indicators (KPIs) for operational departments, identifying trends and providing insights to management.
Use data analytics tools to assess operational performance, pinpoint bottlenecks, and evaluate the effectiveness of current processes.
Lead initiatives to streamline processes and improve efficiency, implementing best practices and ensuring continuous improvement across the operation.
Generate regular reports on performance metrics, highlighting successes, challenges, and recommendations for improvement.
Work with teams across departments (e.g., logistics, customer service, production) to align on performance objectives and develop integrated solutions to optimize operations.
Establish performance goals for operational teams, set benchmarks, and compare results to industry standards and past performance.
Identify skill gaps in operational teams and re...